FAQ
How do I get and/or receive my Accommodation letter?
Submitted accommodation requests without the need to notify additional educators will result in an immediate "Get letter" button appearing in the Request Accommodations page.
Submitted accommodation change requests will be processed by Student Accessibility Services and notice of approval will be sent by email. You will then be able to submit your request without changes and immediately obtain your Accommodation Letter.
Submitted accommodation requests to have your letter sent to additional educators will be processed by Student Accessibility Services with you copied on any emails.
Why is there no Request button for my courses?
Courses are listed for past terms for reference purposes, starting Spring/Summer 2025 or the first term, you registered with Student Accessibility Services with. Students are unable to request accommodations for past offerings. Please select a current or future term. If you are not seeing the ‘Request’ option for a current or future term, please contact
sas@ocadu.ca.
What should I do if there is no instructor displayed with my course listing?
Some course instructors are not assigned until closer to the start of classes. Please return to the portal and try again prior to the start of your course.
How can I send my accommodations to other educators?
Accommodation requests are sent to all instructors and teaching assistants attached to a course offering at the time of your request. While they are requested to share with other educators of the course, you may also wish to email your accommodation letter directly or select the ‘My accommodation(s) are correct, please send to the educators listed in the Optional note box’ option as part of the Request Accommodation process. Examples of educators you may want to email directly include studio technicians and/or the Centre for Emerging Artists & Designers when participating in experiential learning.
Why do I receive the following error message when I submit my accommodation request changes?
"Oops! An error occurred while performing your request. We are sorry for any convenience. Go to home page"
This error can occur when special characters (~ ! # $ % ^ & * < >), spaces, or enters (new lines) are used. Please try again using only plain text within the ‘Option note’ box.
When requesting a quiz, test, or exam should I provide my current class information or the test information?
Please enter your current class date, time, and duration. Student Accessibility Services will reach out to your instructor regarding the specific quiz, test, and/or exam.
Why am I unable to select the date for my upcoming quiz, test, or exam?
Quiz, test, and exam (assessment) scheduling must be requested at least two weeks (14) days prior to when your class is scheduled to write. If your assessment is less than two weeks away, please contact your accessibility advisor, or
sas@ocadu.ca.
If a different educator is overseeing the quiz, test, or exam should I provide my primary instructors’ information or the educator overseeing the assessment?
Please enter the name and email address of the educator overseeing the quiz, test, or exam.
